- Customer Service
Delivery time / Availability
The delivery time of your item depends on the availability, the chosen payment method and the country of delivery.
Availability of the article: For some products different delivery times are indicated. The delivery time depends on whether the article is in stock at our own distribution center or at the manufacturer. If the item is in our own warehouse, your order will be ready for shipment within 48 hours. If the desired article is in stock at the manufacturer, the article will be delivered directly after your order from the manufacturer to our Logistig Center and from there it will be shipped to you.
How can I pay?
You can pay with us either by prepayment, Paypal or Paypal Express.
If you want to pay in advance, you can transfer the amount of the order to our account.
After your order you will receive an email with our account data. For the allocation of your payment we ask you to indicate your surname and the order number with the transfer. As soon as we have received your payment, your order will be processed.
Paypal: Paypal is a free online payment service. You need an account at Paypal to be able to pay with Paypal. As soon as you have created an account with Paypal, you can use it to pay in our and many other online shops.
When ordering in the booking process simply select Paypal and you can log in with your Paypal account. The payment is processed via Paypal and is usually completed immediately. If you pay with Paypal your order will be processed directly.
Paypal Express: With Paypal Express you can directly access your Paypal account and use the address stored there as shipping address for your order. You do not have to enter your data in our booking form. The payment is processed via Paypal and is usually completed immediately. When paying with Paypal your order will be processed directly.
Your order will be forwarded directly to our logistics centre after receipt of payment and processed from there. The shipping is usually done with DHL. The package delivery time with DHL is usually one to two working days. After your order has been shipped, you will receive a shipping notification by email with a tracking number for package tracking at DHL..
Large items such as surfboards and SUPs are shipped with GLS or in exceptional cases via a carrier of our choice. Surfboards are sent to our customers by the shortest route, if possible directly from the importer.
Shipping within Germany: Orders over 80€ are free of shipping costs. For orders under 80€ the shipping costs are 4,90€.
Shipping rest of EU: The shipping costs are 16,90€.
Within 14 days you can cancel or exchange your order.
Returns from an order value of 40€ are free of charge.
Please note that we can only take back boards or articles which are in perfect condition and show no signs of use or are defective.
This is how simple the return works:
- A simple email to firstname.lastname@example.org is enough and we will send you the stamped return label by email.
- Packing the article.
- Apply the return label or sufficient postage to: Surf skateboards Bahnhofstr. 13 72537 Mehrstetten
- Send it. Send it.
After receiving the return we will check the condition of the items and refund the order value. The refund will be made using the same payment method as the order.
For returns, we recommend you use the package tracking system, as we cannot take responsibility for lost or delayed returns. We only take responsibility once the package has reached our warehouse. You will be informed by e-mail as soon as we have received your package.
Right of revocation: You have the right to cancel your order within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party designated by you, who is not a carrier, have taken possession of the goods. In order to exercise your right of withdrawal, you must give us Surf skateboards Bahnhofstr. 13 72537 Mehrstetten Email: email@example.com inform us by means of a clear statement (e.g. email) of your decision to withdraw from this contract. You may use the sample revocation form below, but this is not mandatory. The revocation does not require any justification or binding form, so it can be made verbally or in text form (e.g. email). In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation: If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return the goods without delay and in any event within fourteen days at the latest from the date on which you notify us of the cancellation of this contract to Surf skateboards Bahnhofstr. 13 72537 Mehrstetten to be returned or handed over. The time limit shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You will only be liable for any loss of value of the goods if this loss of value is due to handling by you which is not necessary for checking the nature, properties and functioning of the goods.
End of the cancellation policy
We appreciate your interest in our website. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.
Collection, processing and use of personal data You can visit our site without providing any personal information. We only store access data without personal reference. These data are evaluated exclusively for the improvement of our offer and do not allow any conclusion about your person. Personal data is only collected if you voluntarily provide us with it when ordering goods, opening a customer account or registering for our newsletter. We use the data provided by you to fulfill and process your order. As a customer your data will be used for the purpose of fulfilling the contract and for our own advertising purposes. If you register separately for our newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time by clicking on the "Unsubscribe" link at the end of a newsletter without incurring any costs other than the transmission costs according to the basic rates of your access provider.
Sharing of personal data Your data will be passed on to the shipping company commissioned with the delivery, as far as this is necessary for the delivery of the goods. For the processing of payments we pass on your payment data to the credit institute commissioned with the payment.
Strong data security We have taken extensive technical and operational precautions to protect your data from accidental or deliberate manipulation, loss, destruction or access by unauthorized persons. Our security procedures are regularly reviewed and adapted to technological progress. When your personal data is transmitted to us electronically, we encrypt it using the proven and very secure data transmission method "SSL" (Secure Socket Layer). We cannot guarantee complete data security when communicating by e-mail, so we recommend that you send confidential information by post. Access to your customer account is only possible after entering your personal password. You should always keep your access information confidential and close the browser window when you have finished communicating with us, especially if you share your computer with others.
Indication of e-mail advertising By registering for the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time by clicking on the "Unsubscribe" link at the end of a newsletter without incurring any costs other than the transmission costs according to the basic rates of your access provider. As a newsletter subscriber, we regularly send you carefully selected offers for similar products from our range by e-mail. Your e-mail address will not be passed on to other companies. You can object to the use of your e-mail address for advertising purposes at any time by sending us an informal e-mail, without incurring any costs other than the transmission costs according to the basic rates.
Links to other websites On our website there are also links to other websites. In particular, we assume no liability whatsoever for the correctness, completeness, legality, objectivity and topicality of these contents.
What rights do you have? If you no longer agree to the storage of your personal data or if it has become incorrect, we will, upon your instruction, delete, correct or block your data within the framework of the legal provisions. Upon request, you will receive information free of charge about all personal data that we have stored about you. If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data, please contact firstname.lastname@example.org.